Customer Experience
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Customer Experience

28 Mar

Posted at 21:23h in Business, Customer Experience, Photography by
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[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]  In the South of France for a while, working with airline sector client. Love driving just half an hour up the road to Saint Paul de Vence. It is a beautiful village full of amazing art studios. And the...

08 Mar

Posted at 19:57h in Business, Customer Experience, Customer Journey Mapping by
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[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]  Haven't been here for years too! In Toronto to run a one-week Customer Journey Mapping exercise with our airline client's client. Looking forward to working with their front-line customer facing teams, but in the meantime, I'll take in some...

17 Dec

Posted at 18:49h in Business, Customer Experience, Merchandising, Segmentation, Social by
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[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]  Again, working with our airline client's client looking at their customer experience, undertaking a theoretical segmentation workshop that will assist to identify data variables to prioritise for a unsupervised clustering exercise (part of a segmentation & merchandising programme)...

07 Jun

Posted at 11:56h in Artwork and Design, Blogging, Branding, Business, Copy writing, Customer Experience, Marketing Communications, Research, Search Engine Optimisation, User Experience, Web Design and Development by
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And we're off the blocks! The new Beehive Research website is up and running and we're really pleased with the end result. And so are Beehive. It has taken many weeks of work with this relatively complex site, however we got there in the end. Functional...

01 Oct

Posted at 12:18h in Branding, Business, Customer Experience, Marketing Communications, Strategy by
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We have today driven a Promises & Commitments workshop with Beehive Research, as the relationship the company would like to establish with its customers will drive its future customer and brand experiences. The outcome of this exercise will underpin the marketing development activity we undertake...