31 Jan Recording facilities…
New equipment gives us the ability to undertake studio quality audio recordings. Recording studios during the day, practice room at night...
Business
23 Aug Beautiful cloud formation over Oxford
This has made front-page news on the BBC website - very odd but beautiful at the same time. And right above Oxford Marketing HQ...
07 May HQ paint job…
A spot of colour for the cabin. Very smart...
30 Apr Nighttime near Nice
Posted at 22:37h
in Business, Customer Experience, Customer Journey Mapping, Photography, Social
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Nearing the end of the contract with the airline sector client, so spending time in the South of France carrying out handover. Nighttime on the beach is lovely...
28 Mar Saint Paul de Vence is a hidden gem…
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] In the South of France for a while, working with airline sector client. Love driving just half an hour up the road to Saint Paul de Vence. It is a beautiful village full of amazing art studios. And the...
08 Mar The amazing city of Toronto
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Haven't been here for years too! In Toronto to run a one-week Customer Journey Mapping exercise with our airline client's client. Looking forward to working with their front-line customer facing teams, but in the meantime, I'll take in some...
17 Dec Iceland is incredible…
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Again, working with our airline client's client looking at their customer experience, undertaking a theoretical segmentation workshop that will assist to identify data variables to prioritise for a unsupervised clustering exercise (part of a segmentation & merchandising programme)...
08 Dec It’s cold in Montreal…
Working with our airline client's client in chilly Montreal, selling in Customer Journey Mapping as a means of understanding how best to improve customers' experiences. Got a couple of hours in the city before my flight back home. Hadn't been here in nearly twenty years. A...
13 Oct A room with a view…
In Singapore working with our client's client on a Customer Segmentation programme. And this is the view from my hotel room. Not bad. ...
11 Jul New York, New York…
Working with a new client in the airline sector, helping them to deliver Customer Experience services to their clients. We're in New York to discuss setting up a potential new global partnership arrangement with another firm. Walking across Broadway; and this is the view...